We respect your privacy.

At Soluna Society, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

Contact Information:

• Name, email address, phone number and mailing address

Health and Wellbeing Information:

• Pre-existing injuries, physical limitations, medical conditions (including pregnancy), and any other health-related information you choose to share with us to ensure your safe participation in our classes, workshops, retreats and other experiences

Booking and Payment Information:

• Booking details, payment information, transaction history and event attendance records

Marketing and Communication Preferences:

• Your preferences for receiving communications from us, including newsletter subscriptions and promotional materials

Usage Information:

• Information about how you interact with our website, including IP address, browser type, pages visited and links clicked

Photographic and Video Content:

• Images and videos captured during classes, events and retreats (with your consent as outlined in our waiver)

Corporate Client Information:

• Business contact details, company name and corporate booking information
  

2. How We Collect Information

We collect personal information in the following ways:

• Directly from you when you book a class, purchase a ticket, sign up for a retreat, hire equipment, subscribe to our newsletter or contact us

• Through our website when you browse, complete forms or make purchases

• During classes, events and retreats when you participate in activities

• From third parties such as corporate clients who book on behalf of their team members

• Through cookies and similar technologies on our website
  

3. How We Use Your Information

We use your personal information for the following purposes:

• To process bookings, registrations and payments

• To deliver our classes, workshops, retreats and other wellbeing experiences

• To communicate with you about your bookings, including confirmations, reminders and updates

• To ensure your safety during participation by understanding your health needs and physical limitations

• To send you marketing communications, newsletters and promotional content (where you have consented)

• To manage equipment hire bookings and returns

• To improve our services and develop new offerings

• To respond to your enquiries and provide customer support

• To comply with legal and regulatory obligations

• To create promotional materials using photographs and videos (with your consent)
  

4. Disclosure of Your Information

We may disclose your personal information to:

Service Providers:

• Payment processors, booking platforms, email marketing services, website hosting providers and other third-party service providers who assist us in operating our business

Corporate Clients:

• When you attend a corporate class or workshop, we may share attendance information with the corporate client who arranged the booking

Caterers and Venue Providers:

• For retreat bookings, we may share relevant dietary requirements and booking details with our catering and accommodation partners

Legal and Regulatory Authorities:

• Where required by law or to protect our legal rights

Business Transfers:

• In the event of a merger, acquisition or sale of assets, your information may be transferred to the new owner

We do not sell your personal information to third parties.

5. Marketing Communications

With your consent, we may send you marketing communications about our classes, events, retreats, partnerships and special offers.

You can opt out of marketing communications at any time by:

• Clicking the 'unsubscribe' link in any marketing email

• Contacting us directly at [insert email address]

• Updating your preferences in your account settings (if applicable)

Even if you opt out of marketing communications, we may still send you essential service-related communications about your bookings.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes:

• Secure storage of physical and electronic records

• Encryption of sensitive data during transmission

• Limited access to personal information on a need-to-know basis

• Regular review of our security practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

After this period, we will securely delete or de-identify your personal information.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access Your Information:

• Request access to the personal information we hold about you

Correct Your Information:

• Request correction of inaccurate, incomplete or out-of-date information

Withdraw Consent:

• Withdraw consent for marketing communications or the use of your image in promotional materials

Make a Complaint:

• Lodge a complaint if you believe we have breached the Privacy Act

To exercise these rights, please contact us using the details provided in Section 12.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyse website traffic and understand user behaviour.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete it.

12. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact us:

Soluna Society
Email: hello@solunasociety.com
Location: Melbourne, VIC

We will respond to your enquiry within a reasonable timeframe, usually within 30 days.

13. Complaints

If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.